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As all our products are made to order, there are two stages to your delivery:

• Production: 1–3 business days
• Shipping: 1–3 business days
• Total: typically 2–6 business days from the date of your order

During busy periods — such as around holidays or during promotions — production may take up to 10 business days. If this affects your order, we will notify you by email. If you have a deadline, get in touch before ordering and we'll do our best to prioritise it.

We ship to all EU countries. Shipping starts from €9.99 with GLS and from €14.99 with FedEx. The exact cost is shown at checkout. All shipments include a tracking link sent by email once your order is dispatched.

The delivery date shown at checkout is our best estimate based on current workshop volume, but it is not a strict contractual guarantee. Because every frame is made to order, our standard delivery window is 2–6 business days from your order date, with two distinct phases:

• Workshop production: We individually manufacture, assemble, and quality-check your order. This typically takes 1–3 business days.
• Courier shipping: Once your order passes quality control, it is professionally packaged and handed to our shipping partner. Delivery to your address or nearest parcel shop typically takes a further 1–3 business days.

The vast majority of orders arrive on schedule. During busy periods — such as around holidays or high-demand promotions — production may take up to 10 business days. If this applies to your order, we will notify you by email as soon as possible.

You will automatically receive a tracking link by email the moment your order leaves our workshop.

Working against a tight deadline? Whether it's a gift, a special occasion, or an upcoming event, reach out to us at [email protected] before placing your order. In most cases, our workshop can prioritise your production timeline to make sure your frames arrive exactly when you need them.

Once your order has been placed and processed, you'll receive an order confirmation email with all your order details.

When the order has been shipped, we'll send another email with your tracking number and a link to our tracking page. You can click directly on the tracking number or enter it manually on the page to follow your package.

Please note that tracking information may not be available immediately after shipping. It can take up to 24 hours for the tracking number to become active in the system. If you don't see updates right away, we recommend waiting a bit and checking again later.

If you wish to cancel your order, please contact our customer service at [email protected]. Remember to include your order number and the reason for cancellation in your email.

Please note that orders can only be canceled before they have been shipped. If your order has already been shipped, please refer to our return policy for further information on returns.

We do not offer direct exchanges. If you'd like a different product, you're welcome to return your eligible item and place a new order.
We voluntarily offer a 30-day return window on standard-sized frames. As all our products are made to order, custom-sized frames and other non-standard products cannot be returned. Returns must be initiated through our return portal at account.wedoframes.shop.
If your order arrives with a quality defect or is incorrect, please contact us at [email protected] with a description and photos. We will arrange a replacement part or a full replacement product — whichever resolves the issue.

Only standard-sized frames in standard configurations can be returned. You can read more about which products are eligible in our return policy.

Returns must be initiated within 30 days of receiving your order. Items must be unused and in their original packaging. If an item is returned in a used or damaged condition, the refund may be reduced to reflect the diminished value.

Step 1 — Start your return via the portal All returns must be initiated through our return portal at account.wedoframes.shop. Do not send your items back before your return request has been approved.

Step 2 — Ship your return

Standard frames (up to 70×100 cm) Once your return is approved, we will send you a return label by email. Pack your items securely, attach the label, and drop the parcel off at your nearest GLS parcel shop. Include a note with your order number (e.g. #12345) and a list of the returned items (e.g. 1× Amsterdam 10×10 mm, Black, 40×40 cm). A return shipping fee of €14.99 will be deducted from your refund.

Large standard frames (above 70×100 cm) Once your return is approved, arrange your own shipment to our return address using DHL or FedEx with tracking. Send us the tracking number once dispatched. Return shipping costs are paid by the customer.

Return address: We Do Frames, Pilevej 14, 8850 Bjerringbro, Denmark

Refund Once we have received and inspected your return, we will process your refund to the original payment method within 7 business days.

For quality issues or damaged items on arrival, please contact us at [email protected] — these are handled separately and do not require a return to be initiated.

Lost Packages

At We Do Frames, we strive to ensure every order reaches you in perfect condition. If your package goes missing during transit, please contact our customer support at [email protected] and provide your order number along with any relevant details.

Damaged Packages

We understand how disappointing it is to receive a damaged package. Please contact our customer support at [email protected] within 3 business days of receipt and attach the following photos:

• Clear photos of the damaged products
• Photos of the packaging – both front and back
• Photos of the package's corners
• Photos of the interior protection
• A legible photo of the shipping label

We will review the material and arrange for either a replacement or a refund.