Help center

If you wish to cancel your order, please contact our customer service at hello@wedoframes.shop. Remember to include your order number and the reason for cancellation in your email.

Please note that orders can only be canceled before they have been shipped. If your order has already been shipped, please refer to our return policy for further information on returns.

Once your order has been placed and processed, you'll receive an order confirmation email with all your order details.

When the order has been shipped, we'll send another email with your tracking number and a link to our tracking page. You can click directly on the tracking number or enter it manually on the page to follow your package.

Please note that tracking information may not be available immediately after shipping. It can take up to 24 hours for the tracking number to become active in the system. If you don't see updates right away, we recommend waiting a bit and checking again later.

Please note: Only frames in standard sizes with standard configurations can be returned. You can read more about this in our return policy.

You can return your order either by mail to our head office in Aarhus or by personal drop-off at our showroom in Bjerringbro.

Returns must be initiated within 30 days of receiving the order. Items must be unused and in their original packaging. Please note: It can take up to 14 business days for the refund to be processed.

Return by mail

Contact us at hello@wedoframes.shop with your order number and details about which items you wish to return to start the return process.

Here's how:

• Pack the items securely so they aren't damaged during transport.
• Include a note with your order number (#xxxxx) and an overview of the returned items (e.g., 1x Amsterdam (10x10 mm), Black 40x40 cm).
• Send the package to: We Do Frames Pilevej 14 8850 Bjerringbro Danmark (This only applies if you are arranging the shipping yourself. If you use our return portal, you don't need this address.)

Please note:

• Return shipping costs are paid by the customer.
• We do not require damaged products to be returned.
• You are welcome to use our return portal for an easier process.

Return at showroom

You are also welcome to return your order at our showroom in Bjerringbro. Please bring your order confirmation as proof of purchase. Items must be unused and in their original packaging.

Address: We Do Frames Showroom Pilevej 14 8850 Bjerringbro Danmark

Refund

Once we have received and inspected your returned items, we will assess whether they meet our return policy. Once the return is approved, we will refund the amount to the original payment method.

Unfortunately, we do not offer exchanges for items. However, you are very welcome to return your items and place a new order for the desired product.

We strive to ensure customer satisfaction. If you receive a damaged or incorrect item, please contact us as soon as possible at hello@wedoframes.shop. We will review the case and do our best to find a solution.

Lost Packages

At We Do Frames, we strive to ensure every order reaches you in perfect condition. If your package goes missing during transit, please contact our customer support at hello@wedoframes.shop and provide your order number along with any relevant details.

Damaged Packages

We understand how disappointing it is to receive a damaged package. Please contact our customer support at hello@wedoframes.shop within 3 business days of receipt and attach the following photos:

• Clear photos of the damaged products
• Photos of the packaging – both front and back
• Photos of the package's corners
• Photos of the interior protection
• A legible photo of the shipping label

We will review the material and arrange for either a replacement or a refund.

Delivery in Denmark

Our standard delivery time is 3–5 business days.

Delivery to Europe

Our standard delivery time is 5–7 business days.

Delivery to the rest of the world

Our standard delivery time is 10–14 business days.

Shipping costs are calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.